Every customer conversation. One enterprise platform.
CommLeap is the CPaaS built for enterprises that can't afford a missed message. Reach customers on WhatsApp, SMS, Voice and Email through one API, with compliance controls and an expert team to guide your rollout — and RCS and automatic fallback coming soon.
One API · Six channels · One console
Every channel your customers use. One API to reach them.
Start with WhatsApp and add channels as you grow — without new vendors, new contracts or new integrations. Every channel shares the same API, the same webhooks and the same reporting.
WhatsApp Business API
Two-way conversations on an app your customers already use. Rich templates, interactive buttons and lists, in-chat forms with WhatsApp Flows, product catalogs and Click-to-WhatsApp ads — with onboarding support from business verification to scale.
Explore WhatsApp Business APISMS API
International A2P SMS with intelligent route selection, sender ID management, delivery receipts and Unicode support.
SMS APIRCS Business Messaging Coming soon
Branded, verified senders with rich cards, carousels and suggested replies in the phone's native messaging app, on supported devices and networks.
RCS messagingVoice API
Programmable inbound and outbound calls, IVR menus, call recording, text-to-speech and voice OTP.
Voice APIEmail API
Transactional and marketing email with SPF, DKIM and DMARC alignment, templates and engagement analytics.
Email APIVerify API
One-time passwords over WhatsApp, SMS, voice and email — with rate limiting today, and automatic fallback and fraud controls against SMS pumping coming soon.
Verify APIOne API for all of it
A single REST API and one set of webhooks cover every channel (signed webhooks coming soon). Switch or add channels by changing a parameter — not by starting a new integration.
Developer overviewReady-made tools for the teams who talk to customers
Not every team wants to build on an API. CommLeap's applications sit on the same infrastructure, so marketing, sales and service teams can launch on day one — and developers can extend everything later.
Omnichannel Inbox
A shared workspace for WhatsApp, SMS and email conversations (RCS coming soon), with routing, assignments, SLAs and CRM context.
- Skills-based routing & queues
- Private notes, @mentions and handovers
- SLA timers and CSAT surveys
Conversational AI
A no-code flow builder for structured journeys with clean handoff to humans — and AI agents grounded in your knowledge base, coming soon.
- Answer, qualify and book around the clock
- AI agents with guardrails and approved sources Coming soon
- Full context passed to live agents
Campaigns & Journeys
Segmented broadcasts and event-triggered journeys across channels, with consent management and conversion reporting.
- Audience segments from your CRM or CDP
- Opt-in, opt-out and frequency controls
- Delivery, read, click and revenue analytics
One platform between your systems and every customer channel
Connect your CRM, commerce, core banking or data platform once. CommLeap handles routing, templates, consent and reporting across the channels your customers use, with automatic fallback coming soon.
Your systems
Customer channels
Connect
Integrate once through the REST API, native connectors or no-code tools.
Orchestrate
Choose the right channel for each message; automatic fallback rules are coming soon.
Engage
Automate with chatbots and journeys (AI agents coming soon), and route complex cases to your people.
Measure
Track delivery, cost and outcomes per channel, campaign and team — in real time.
WhatsApp, done properly — from verification to scale
Getting started on the WhatsApp Business Platform is straightforward. Running it well across brands, regions and teams is not. CommLeap brings the tooling and the expertise to do both.
- Guided Meta business verification, display name approval and number onboarding
- Template design and approval support across marketing, utility and authentication categories
- Interactive messages, WhatsApp Flows, catalogs and Click-to-WhatsApp ads
- Quality rating and messaging-limit monitoring with proactive alerts
- Verified badge application guidance for eligible brands
Built for engineers. Trusted by architects.
A clean, predictable REST API that covers every channel. Ship your first message in minutes, then scale to millions without re-architecting.
- One endpoint and one message model across WhatsApp, SMS, Voice and Email (RCS coming soon)
- Webhooks with automatic retries for delivery, read and inbound events (signed payloads coming soon)
- Idempotency keys and clear error codes, with sandbox environments coming soon
- Scoped API keys, IP allow-listing and per-environment credentials
The controls your security, compliance and operations teams expect
CommLeap is built for organizations where messaging is critical infrastructure. Reliability, security and governance are part of the platform — not add-ons.
High availability
Redundant infrastructure and multiple delivery routes, with route failover configured with our team during onboarding, are designed to keep critical traffic flowing during carrier or regional incidents.
Security built in
TLS encryption in transit, AES-256 encryption at rest and role-based access control — with single sign-on (SAML) and detailed audit logs coming soon.
Data governance Coming soon
Configurable retention, PII masking in logs and exports, and data-handling options designed around your regulatory obligations are coming soon.
Compliance support
Consent capture, opt-out handling, quiet hours and sender registration workflows that help you meet rules such as CASL, TCPA, GDPR and PIPEDA.
Enterprise support
A named solutions team, onboarding playbooks, escalation paths and contractual service levels on enterprise agreements.
Full observability
Per-message delivery receipts, real-time dashboards, cost reporting and exports to your BI, data warehouse or SIEM.
Designed around how your industry communicates
From fraud alerts to delivery updates, CommLeap is configured for the messages that matter most in your sector.
Banking & financial services
Transaction alerts, fraud confirmation, secure OTP, collections reminders and onboarding support on WhatsApp.
Retail & e-commerce
Abandoned-cart recovery, order and delivery updates, conversational commerce and post-purchase support.
Healthcare
Appointment booking and reminders, pre-visit forms and patient follow-ups with privacy-conscious workflows.
Education
Admissions enquiries, application status, fee reminders and campus notifications for students and parents.
Travel & hospitality
Booking confirmations, boarding and check-in updates, disruption alerts and concierge service at scale.
Logistics & delivery
Proactive delivery notifications, rescheduling, proof of delivery and driver-to-customer masked calling (coming soon).
* Meta reported more than 3 billion monthly WhatsApp users in April 2025. Channel reach and performance vary by country, audience and use case.
A communications partner, not just a pipe
Enterprises choose CommLeap because we combine resilient messaging infrastructure with the product depth and hands-on expertise to make every channel perform.
One conversation, every channel
Start on WhatsApp and extend to SMS, Voice and Email — and RCS when it launches — without rebuilding. Your customers move between channels — your platform should too.
Built for scale, tuned for speed
Queue-based delivery and intelligent routing, with route failover configured during onboarding, are designed to keep time-critical messages moving through peaks and incidents.
Automation that still feels human
Chatbots and flows — and soon AI agents — handle the repetitive work, while your team steps in for the moments that build trust and revenue.
Transparent commercials
Meta bills WhatsApp messaging fees to you directly at its published rates, and CommLeap's own pricing rewards growth.
Questions enterprises ask us
What is CPaaS?
CPaaS (Communications Platform as a Service) is a cloud platform that lets businesses add messaging, voice, email and verification to their products and processes through APIs, without building telecom infrastructure. CommLeap combines those APIs with ready-made applications — an omnichannel inbox, chatbots and campaigns — so the same platform serves developers and business teams.
How is the WhatsApp Business API different from the WhatsApp Business app?
The WhatsApp Business app is designed for small businesses managing chats on a phone. The WhatsApp Business API (part of Meta's WhatsApp Business Platform) is built for companies that need multiple agents, automation, integrations with CRMs and core systems, high message volumes and enterprise governance. As a Meta Tech Provider, CommLeap connects your business to the WhatsApp Business Platform and provides the tools to run it at scale. Learn more about the WhatsApp Business API.
Can we move our existing WhatsApp number from another provider?
Yes. Meta supports migrating a registered WhatsApp Business number between providers. Our onboarding team plans the cutover with you. Meta retains the number’s display name, quality rating, messaging limits and Official Business Account status, and transfers approved templates that are active and high quality. See how migration works.
How does automatic channel fallback work?
Automatic channel fallback is coming soon. When it launches, you will send one API request with a preferred channel and an ordered fallback list — for example WhatsApp, then SMS. If a message can't be delivered on the first channel within the window you set, CommLeap will retry on the next channel and report every attempt through webhooks, helping critical alerts and one-time passwords reach customers when a channel is unavailable.
Is CommLeap suitable for banks, insurers and healthcare providers?
CommLeap is designed for regulated industries, with encryption in transit and at rest, role-based access and consent management; single sign-on, audit logs and configurable data retention are coming soon. Our team works with your security and compliance stakeholders during procurement. Read about our security approach.
How is CommLeap priced?
Pricing for CommLeap's platform and non-WhatsApp channels is tailored to your channels, destination countries, volumes and applications, so we provide it as a quote. As a Meta Tech Provider, CommLeap onboards your business to its own WhatsApp Business Account, and Meta bills WhatsApp messaging charges to you directly at its published rates. Contact us for pricing.
How long does it take to go live?
Timelines depend mainly on Meta business verification and template reviews; once those are complete you can start sending. Enterprise rollouts with multiple channels, integrations and security reviews typically follow a phased plan agreed with your CommLeap solutions team.
Ready to take the leap?
Talk to our solutions team about your channels, volumes and integration needs. We'll map the fastest path from pilot to production.
- Solution design with a named specialist
- WhatsApp onboarding and verification support
- Transparent, volume-based pricing